Over 8 million people have flown with iFLY - many of them for the first time. Some are understandably a little nervous beforehand, but the great news is that just about everyone who tries it, loves it!
We guarantee you will have a great first flight experience. If you don’t think the flight experience is great, we will offer to fly you again on the same package, free of charge, within 7 days subject to availability.
How it works
At iFLY's rules is to focus on making you happy with the best experience ever, but in support of our guarantee there are just a couple of things to point out.
‘Great’ means we did everything we reasonably could have done to make sure you had a great first experience.
In the event that you feel your flight experience was not great, you can make a claim for a free flight on another date within 7 days, as follows
Indicate to the customer service team immediately after your flight and before leaving the centre, that you did not think the experience was great and the reason for this.
If we can re-book you straight away we will do so before you leave.
If we can’t do this on the spot, a member of the team will contact you post flight,within 24 hours, to find an alternative time slot within 7 days
Please note that the free flight is not transferable to another flyer and we’re under no obligation to extend the 7 day window.