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iFLY Indoor Skydiving: Frequently Asked Questions

Help & FAQs

Let us help make your dreams of flight a reality. We have collected together answers to common questions that should help you choose a package and plan your visit.  If you have already booked then please see our pre-flight FAQs.

If you need anything else then please contact us 
Strangely, we never ask how long a skydive lasts but this is the opposite at a wind tunnel.

We replicate the skydiving experience and offer flights which are about 1½ times longer than a tandem jump. So each flight is about a minute, often a bit longer but never shorter than 50 seconds.

A double flight is about 120 seconds long. Please remember we are selling the exhilarating indoor skydiving experience which should never be measured in terms of time!

It may not sound long but as a first time flyer it will seem much longer during the experience itself.
Kids love it here! Seriously, we can fly anyone aged 3 to 103 providing you are in a state of reasonable health and fitness, and can fit into one of our flight suits and helmets.
Flyers under 18 years of age must be accompanied by a parent or guardian (over 18 yrs of age) on the day of flight. The parent / guardian will be required to provide a signature for their statement of risk as well as attend the classroom briefing. If you are bringing a group / party, the organiser can sign on behalf of multiple participants as a guardian.

To save time, please complete your statement of risk prior to arrival. It is particularly important that you take note of the information regarding previously dislocated shoulders. Once completed, you'll be given a multi-digit code that you should bring with you on the day.
We have quite a number of regular customers who are disabled and we will do our very best to fly anyone with a disability. This is almost always possible where the disability is physical. Owing to the extra attention normally required we ask that you contact us first so we can discuss your requirements and choose a suitable package. Whilst we cannot guarantee you will fly, we can guarantee that we will try our best to help you fly.

If you would like to discuss your specific needs, and how we can help, contact us for a chat.
Anyone in a state of reasonable health & fitness from 3 to 103 can fly. If you have a history of neck, back, heart problems you should seek advice from your doctor before flying.

If you ever had a shoulder dislocation, you should not fly.  

If you have any further questions, or would like to ask a more specific question, please get in touch with us.
Yes, anyone with reasonable health & fitness can fly but our upper weight limit is 300lbs

We do ask that you check the list of criteria below before booking. If you are concerned about any of the criteria, just contact us for a chat, we'll do everything we can to help you fly.

You can fly at iFLY as long as you:
  • Do not weigh more than 300lbs, if you weigh between 250lbs - 300lbs, please notify a team member upon booking in.
  • Are 3 or above (you must be able to comfortably wear one of our helmets)
  • Are NOT pregnant
  • Have NOT previously dislocated your shoulder
  • Are NOT under the influence of alcohol or non-prescribed drugs
  • Are NOT wearing a hard cast
  • Have signed permission from a parent or guardian if under 18 years of age
  • Have completed our Declaration of Risk
We ask that all flyers complete a waiver before they arrive on the day, paying particular attention to the information regarding previously dislocated shoulders.

Flyers under 18 yrs of age must be accompanied by a parent or guardian (over 18 yrs of age) on the day of flight. The parent / guardian will be required to provide a signature, as well as attend the classroom briefing.

Anyone with reasonable health & fitness can fly but do check our list of criteria before you book. If you've any questions about who can fly, please contact us for a chat. We'll do everything we can to help you fly.
The customer service desk at all of our facilities is open an hour before the first flight of the day (usually by 9am, though sometimes earlier or later according to the flight schedule) until one hour after the last flight time of the day.

We have free parking available on site.

Your report time at iFLY will be confirmed to you via email once you have successfully completed a booking with us.

If you haven’t yet made your booking, you should be aware that just like catching a plane you must arrive and 'check-in' before your actual flight time. You should report to the front desk of your chosen venue at least 45 miniutes prior to your flight time.

So, if you choose to fly at 4pm you must arrive by 3:15pm. Please do not be late as we hate to see people miss their flights and we are unable to offer refunds.

If you have already made a booking and are still unsure of when or where to arrive, please take a look at the confirmation email you’ll have received when you made your booking.
iFLY classifies ‘groups’ as 6 or more flyers. Groups of this size are rewarded with discounts.

Read more about group bookings

Please note that there is no maximum group size – the more, the merrier.

Should your group size exceed 12, however, we will likely divide you into smaller teams so that the experience is maximised.

Don’t worry though, we have a free viewing gallery at all locations, so you can watch other members of your group fly.
That's easy.
  • Dress in comfy clothes (shirts without collars are best)
  • Wear lace-up trainers
  • Bring a hairbrush if you have long hair
If you wear glasses, we can provide extra large goggles that fit neatly over your glasses, meaning your sight is not obstructed during your flights. Contact lenses can also be worn under standard goggles but please note, there's always a small risk they may come out.
Firstly, we ask that every flyer completes a 'declaration of risk', before arrival. It is particularly important that you take note of the information regarding previously dislocated shoulders.

Please arrive at iFLY comfortably dressed (avoid collars and hoods) and bring a pair of well fitting lace-up trainers. We find that jeans, t-shirt and a pair of skate/running shoes are ideal. If you don't have a pair of lace-up trainers, don't worry, we do have appropriate footwear for hire

If you have long hair we recommend bringing something to tie it up and maybe a brush.

You should be prepared to remove all loose items and all items of jewellery before flying.Whilst we do have basic lockers on site, we suggest leaving valuable items at home for real peace of mind. 
All you need is your confirmation email (either printed, or on your phone is fine).

You should complete your Statement of Risk online before you arrive if possible, as this will save time on the day.
iFLY Calgary 
811 64 Ave NE, Calgary, AB, Canada

iFLY Whitby 
75 Consumers DR Building I, Whitby, ON L1N 9S2, Canada

iFLY Oakville 
2007 Winston Park DR, Oakville, ON L6H 6P5, Canada

If you need assistance - please call us at:
+1 (800) 604-3489
No, once you have made your reservation, you have paid for your flight experience.

However, we do have a number of optional extras that can be purchased on the day of your flight. Many customers ask us why we don’t include certain extras in the basic cost of our flight experiences and it’s a good point. The downside is that including extras would simply add a bit to the cost for everyone coming to fly and we don’t think that’s fair. However if you want to add pictures, videos, repeat flights or have a high flight experience we do charge for them as extras. 

For more information specifically about our extras please get in touch with us.
Flight sessions involve occasional flash photography (the driver of our wind tunnel will be taking snaps of flyers mid-flight) and occasional strobe lighting.

This should not affect your ability to fly or spectate, but please contact us before arrival if you think we should know about any conditions such as epilepsy or seizures. We may be able to adjust our systems to accommodate.
No, it’s just like breathing normally actually…..so there is no specialist breathing equipment required. Just relax and breathing will come naturally.

If you do suffer from any breathing difficulties such as Asthma, don’t worry, in most cases you’ll still find flying a comfortable experience and be able to breathe normally. However we do recommend you contact us with any queries so we can offer further advice.
The High flight is the equivalent of a hot-lap on a track day where instructors will be able to give you a taste of what’s its like to fly like a pro as they take hold of you and fly you around the tunnel, occasionally high up towards the top.

iFLY endeavours to offer the High flight  in as many sessions as possible but owing to the specialist training and experience level required, we are unable to guarantee it. Remembering that Indoor Skydiving is a skill based pursuit, we do encourage flyers to be in control of their own experience and to fly independently of their instructor. The High flight for that reason is an ‘extra’ and not a standard feature of any iFLY experience.

Instructors able to offer the High flight are among the most experienced in the world, undergoing hours of rigorous training before they are licensed* to fly with others. If an instructor with the appropriate license deems he can fly safely with an iFLY customer, and enhance their experience at the same time, then the High flight will be offered. If you have any questions regarding the High flight, we urge you to speak to a member of the Aircrew in advance of your flight.

Get in touch with us, we’re happy to answer any questions you may have.

*High flight licenses are issued by the independent governing body of our sport, the International Bodyflight Association (IBA).
We have a number of different flight packages available and the price will be different based on the package you choose. Please take a look at our different packages we have available online to see which best suits you.
Yes, all of our first-time flyer experiences include instruction from highly qualified IBA (International Bodyflight Association) instructors who will be present throughout your flight experience.

Here at iFLY we’re committed to ensure our customers get the very best online price for their experience. 

From time to time we do run special offers and discounts on flight experiences. For any more information please contact us at info.canada@iflyworld.com

We have a range of group packages to suit every occasion, all at discounted prices!

Whether you’re looking to book the coolest birthday bash ever, an office knees up or just a great day out with your mates, we’ll blow you and your friends away with an unforgettable experience.

See our group offers for birthday parties and other special events.  
At iFLY, we take team building to new heights!

Our state of the art attraction offers you the perfect venue for hosting your company’s event, whether you’re entertaining clients or just enjoying a fantastic staff day out.

No matter how big or small your company is, you can all become high flyers and enjoy the thrills of indoor skydiving at your nearest iFLY.

From our friendly, professional reception team to our World class instructors, we’ll do everything we can to ensure your group has the experience of a lifetime, making their day out an unforgettable one from start to finish.

For more information, please contact us at info.canada@iflyworld.com or call us at +1 (800) 604-3489
Party in style with all the thrills of indoor skydiving!

Soaring through our column of air is an exciting and unforgettable experience, no matter what your age (3yrs - 103yrs)!

Whether you’re booking your kids party or you’re a big kid booking your own birthday bash, we promise your party will be hard to top - leaving everyone with the biggest grins and lasting memories.

For more information, please contact us at info.canada@iflyworld.com or call us at +1 (800) 604-3489
To make a booking at iFLY we do ask for full, cleared payment at the point you make the reservation. Sorry, but we don’t accept deposits, part payment or pay on arrival.

Rescheduling

(a) First Time Flyers

If you know you will not be able to make your flights, you may reschedule as follows:
  • For standard bookings with more than 48 hours’ notice, you may reschedule your flights.
  • For standard bookings with less than 48 hours’ notice, you may not reschedule your flights. 
  • Where you have booked a group, team build or corporate experiences, 7 days notice is required

If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid and you will not be entitled to a refund.

To discuss rescheduling a booking please contact our Customer Service Team

(b) Pro-Flyers and Returning Flyers

For any Pro-Flyer, Skydiver or Returning Flyer booking, a minimum of 120 hours' notice (5 days) must be given in order to reschedule your flights.
In the event that we do reschedule your flights within the 120 hours' notice period, regardless of the amount of flight time, a charge may be applied.

If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid and you will not be entitled to a refund.

To discuss rescheduling a booking please contact our Customer Service Team 

 

All our first time flyer experiences can be booked using our simple online booking system. You can Book Flights or buy Gift Vouchers.

Don't forget, booking online is also cheaper! You'll save money  when you book online.

If you'd like to speak to a real person about making a booking, please contact our friendly Customer Service team 
During your flight session the driver of our wind tunnel will be taking snaps of you mid-flight. Don't forget to smile! All photos can be viewed immediately after your flights and they’re available to purchase as digital downloads.

You can also access your photos and videos online for a limited time only, following your flights. Please note, due to flyer's movements we cannot guarantee the perfect photo but we'll try our very best.

You can also share your photos for free on Facebook.
We run coaching sessions, tunnel camps and regular events at all iFLY facilities aimed at returning flyers, Pro-Flyers and Skydivers alike.

Please contact us at info.canada@iflyworld.com or call us at +1 (800) 604-3489 for more information.
If you've flown with us before and purchased memorable photos and videos, you can login to your personal account to view orders and access purchased downloads. 
Firstly all vouchers purchased directly with iFLY come with 9 months validity as standard and they’re nice and simple to redeem. Simply visit ‘Redeem a Voucher’ to get your flights booked. Pre-booking is essential and flights are subject to availability - please ensure you book well in advance to guarantee your preferred flying time.

It’s important to know that once a voucher has expired, it can no longer be redeemed at iFLY – so we strongly recommend booking early.

However if your voucher has passed its expiry date, don’t panic, our team are on hand to help. We may be able to offer the same experience to you with either 3 or 6 months validity at a significantly discounted price. So if you’d like to discuss your purchase with our team, please don’t hesitate to contact us on +1 (800) 604-3489 or email info.canada@iflyworld.com.
If you have a indoor skydiving voucher you can redeem it online within minutes.

If you need help or you can't find your voucher provider online, please don't hesitate to contact our friend customer service team on +1 (800) 604-3489.
Our most popular experience is our 2 flight experience. This includes all the gear, instruction and 2 sensational flights, equivalent to 3 x 12,000 feet skydives. Most people wish they’d flown more but it’s a perfect taster and introduction to indoor skydiving.

For those that are looking for longer flight time, we recommend you choose the 4 flight experience. This offers double the flight time of the 2 flight package and twice the fun!

If you’re looking for family gifts, why not opt for our Family & Friends Flight package - 10 flights to share between up to 5 people. This is fun for all the family - spanning all generations. All flights are taken on one, fun-filled visit!

All packages are for 1 person, aged 3+ unless otherwise stated and are valid at iFLY Calgary & iFLY Whitby
Returning flyers can take advantage of cheaper prices and greater flight time. The more flights you buy, the more fun you’ll have and the quicker you’ll progress. All packages are for 1 person, aged 3+ unless otherwise stated and are valid at iFLY Calgary & iFLY Whitby.
We have special discounts for groups of 6 or more attending iFLY Canada. Other group activities can also be arranged - see the Groups page for details.
Please plan to arrive 45 minutes before your scheduled flight time.Don't forget to bring indoor lace up shoes to fly in. 
Use one of our handy touchscreens to check-in or speak to reception. If you have not completed your Statement of Risk, you will need to do so before flying.

Flyers under the age of 18 will need to have a waiver completed by their guardian prior to flying.

Once you have checked in and your waiver has been completed one of our friendly flight crew members will assist you in putting on your flight wristband. This means you are ready to fly.
After check-in, head to the flight deck viewing area to watch people, just like you, flying.
The certified flight instructor assigned to your class will find you in the viewing area and guide you to the classroom for flight training instruction.

During training you will learn proper body position for flying and hand signals the instructors will use while you are flying. Remember, relax and have fun!
Your instructor will take you to the gear up counter where you will receive your helmet, flight suit and goggles.
Your instructor will lead you to the flight chamber and will be with you during the entire flight experience.

They will help you enter the flight chamber (just lean in) and be guiding you the entire time, to help you fly like a superhero.
Your instructor will lead you out of the flight chamber and you will de-gear.

Pictures and videos of your flight will be available for purchase at kiosks on-site.