Let us help make your dreams of flight a reality. We have collected together answers to common questions that should help you choose a package and plan your visit. If you have already booked then please see our on the day tips.
If you need anything else then please contact us.
Strangely, we never ask how long a skydive lasts but this is the opposite at a wind tunnel.
We replicate the skydiving experience and offer flights which are about 1½ times longer than a tandem jump. So each flight is around 60 seconds, often a bit longer but never shorter than 50 seconds.
A double flight is about 120 seconds long. Please remember we are selling the exhilarating Indoor Skydiving experience which should never be measured in terms of time!
It may not sound long but as a first-time flyer it will seem much longer during the experience itself.
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Are you kidding us - kids love it here! We can fly you from the age of 3 or above (you must be able to comfortably wear one of our helmets)
As a rule of thumb, we ask all flyers to arrive 45 minutes before their stated flight time, and you can expect to be on site for approximately 1 1/2 hours.
If you wear glasses, we recommend either removing them, or using contact lenses during your flight experience (but please note, there's always a small risk they may come out).Alternatively, we can provide extra large goggles that fit neatly over your glasses, but this would not be possible on our Virtual Reality experiences, so would always recommend contact lenses for this.
We advise that you bring a hard copy of all confirmation details including voucher(s) if applicable.
Vouchers
If you have booked in by redeeming a voucher issued by one of our Gift Experience Partners, it’s really important that you bring a hard-copy of the original voucher with you on the day. Showing us an image of a voucher on a mobile device won’t be accepted.
You must also ensure that the flight date you have booked is BEFORE the expiry date on your original voucher. Regrettably, we simply can’t fly you beyond the expiry date on your original voucher.
In the event that you do arrive without your hard copy voucher, the good news is that you can still fly if you’re happy to make an interim payment for your flight experience. Don’t worry, we will refund you as soon as you’re able to send us your valid and in date, original hard copy voucher. We hope you’ll appreciate that this process involves extra administration, so we process the refund less 5%.
A guardian for non-participating children (if applicable)
Please be aware that we are unable to supervise non-participating children while you enjoy your flights. During the experience, flyers will be seated in an air-locked area and separated from spectators for up to 30 minutes, so you’ll need to arrange supervision for any spectating youngsters.
Yes, anyone with reasonable health & fitness can participate in Indoor Skydiving, but our upper weight limit is 300 lbs (136kg).
We do ask that you check the list of criteria below before booking. If you are concerned about any of the criteria, just contact us for a chat, we'll do everything we can to help you fly.
You can fly at iFLY as long as you:
There is no minimum weight limit for Indoor Skydiving.
All ages, all abilities can fly. If you have a history of neck, back, heart problems, or have previously suffered a shoulder dislocation or shoulder injury, you should seek advice from your doctor before flying.
Check out our full list of criteria.
If you have any further questions, or would like to ask a more specific question, please get in touch with us.
As a rule of thumb, all flyers must arrive 45 minutes before their flight time.
Example: If you choose to fly at 4pm you must arrive by 3:15pm.
We operate a manifest in the same way you would expect an airline to work. It is therefore better to be here early, grab a drink & relax, leaving plenty of time for unexpected parking issues or motorway closures / delays.
Regrettably, if you are late, we will be unable to fly you and we do not offer refunds. Please also remember that our staff are not responsible for the motorways and parking, or any other reason why you may have missed your slot.
Your report time at iFLY will also be confirmed to you via email once you have successfully completed a booking with us.
Flyers under 18 yrs must be accompanied by a parent or guardian (over 18 yrs of age) on the day of flight.
The parent or guardian is required to complete a waiver for those under the age of 18 yrs.
The waiver must be completed in advance of arrival and you can do so here.
If the waiver is not completed prior to arrival we will be unable to fly you as it contains vital training, health and safety information.
Individuals and groups with additional needs or requirements CAN FLY. If you or someone you know finds it difficult to participate in able-bodied activities but still wants to be challenged, Indoor Skydiving might just be the perfect thing.
Find out more on ALL Abilities flying.
We have free parking available on site.
We ask that all flyers complete a waiver online before they arrive on the day.
This lets us know that you're fit to fly and we ask that you pay particular attention to the information regarding previously dislocated shoulders.
It also contains your essential pre-flight training and induction.
A parent or guardian will be required to provide a signature on the online waiver on behalf of any flyers under 18 yrs. A parent or guardian should also be present on the day of the flight experience.
Anyone with reasonable health & fitness can fly but do check our list of criteria before you book. If you've any questions about who can fly, please contact us for a chat.
We'll do everything we can to help you fly.
The customer service desk at all of our facilities is open an hour before the first flight of the day (usually by 9am, though sometimes earlier or later according to the flight schedule) until one hour after the last flight time of the day.
If you're able to fly during our quieter times, you can save money on almost all our flight experiences.
Off peak and Super Saver sessions are typically mid week term time, and don't include weekends or school holidays.
Times vary by location, and you can make bookings and see all live availability here.
iFLY classifies ‘groups’ as 5 or more flyers. Groups of this size are rewarded with discounts.
Read more about group bookings.
We can accommodate up to 13 flyers per session, but if your group size exceeds 13, we can still fly you across multiple flight sessions. To discuss group bookings further, contact 1-800-604-3489
No, once you have made your reservation, you have paid for your flight experience.
However, we do have a number of optional extras that can be purchased on the day of your flight. Many customers ask us why we don’t include certain extras in the basic cost of our flight experiences and it’s a good point. The downside is that including extras would simply add a bit to the cost for everyone coming to fly and we don’t think that’s fair. However if you want to add pictures, videos, repeat flights or have a High-Flight experience, we do charge for them as extras.
For more information specifically about our extras please contact us.
Flight sessions involve occasional flash photography (the driver of our wind tunnel will be taking snaps of flyers mid-flight) and occasional strobe lighting.
This should not affect your ability to fly or spectate, but please contact us before arrival if you think we should know about any conditions such as epilepsy or seizures. We may be able to adjust our systems to accomodate.
No, it’s just like breathing normally actually…..so there is no specialist breathing equipment required. Just relax and breathing will come naturally.
If you do suffer from any breathing difficulties such as Asthma, don’t worry, in most cases you’ll still find flying a comfortable experience and be able to breathe normally. However we do recommend you contact us with any queries so we can offer further advice.
The High-Flight is where instructors will be able to give you a taste of what’s it's like to fly like a pro as they take hold of you and fly you around the tunnel, occasionally high up towards the top.
iFLY endeavours to offer the High-Flight in as many sessions as possible, but owing to the specialist training and experience level required, we are unable to guarantee it. Remembering that Indoor Skydiving is a skill-based pursuit, we do encourage flyers to be in control of their own experience and to fly independently of their instructor. The High-Flight for that reason is an ‘extra’ and is only a standard experience in selected iFLY packages.
Instructors able to offer the High-Flight are among the most experienced in the world, undergoing hours of rigorous training before they are licensed* to fly with others. If an instructor with the appropriate license deems they can fly safely with an iFLY customer, and enhance their experience at the same time, then the High-Flight will be offered. If you have any questions regarding the High-Flight, we urge you to speak to a member of the team in advance of your flight.
Get in touch with us, we’re happy to answer any questions you may have.
*High-Flight licenses are issued by the independent governing body of our sport, the International Bodyflight Association (IBA).
We have a number of different flight packages available and the price will be different based on the package you choose. Please take a look at our different packages we have available online to see which best suits you.
Yes, all of our first-time flyer experiences include instruction from highly qualified IBA (International Bodyflight Association) instructors who will be present throughout your flight experience.
Find out more on packages and prices.
We’re committed to ensuring our customers get the very best online price for their experience. That’s why we guarantee the experiences you see on iFLYworld.ca, will not be available cheaper anywhere else.
From time to time we do run special offers and discounts on flight experiences, which can found on our packages and prices page.
At iFLY, we take team building to new heights!Our state of the art attraction offers you the perfect venue for hosting your company’s event, whether you’re entertaining clients or just enjoying a fantastic staff day out.No matter how big or small your company is, you can all become high flyers and enjoy the thrills of indoor skydiving at your nearest iFLY.From our friendly, professional reception team to our World class instructors, we’ll do everything we can to ensure your group has the experience of a lifetime, making their day out an unforgettable one from start to finish.For more information, please contact us at info.location@iflyworld.com (replace location by tunnel of your choice) or call us at +1 (800) 604-3489
Party in style with all the thrills of indoor skydiving!Soaring through our column of air is an exciting and unforgettable experience, no matter what your age (3yrs - 103yrs)!Whether you’re booking your kids party or you’re a big kid booking your own birthday bash, we promise your party will be hard to top - leaving everyone with the biggest grins and lasting memories.For more information, please contact us at info.location@iflyworld.com (replace location by the city of your choice) or call us at +1 (800) 604-3489
We have a range of group packages to suit every occasion, all at discounted prices!Whether you’re looking to book the coolest birthday bash ever, an office knees up or just a great day out with your mates, we’ll blow you and your friends away with an unforgettable experience.See our group offers for birthday parties and other special events.
We’re a truly uplifting experience for those looking to organise a Hen or Stag do! Alternative Hen and Stag ideas are all the rage and you can’t get more extreme than flying in a wind tunnel!
We’re the best way to ensure your party pals enjoy an unforgettable experience - so don’t keep your feet on the ground when planning your next dream Hen or Stag do.
See our Hen and Stag packages and prices.
To make a booking at iFLY we do ask for full, cleared payment at the point you make the reservation. Sorry, but we don’t accept deposits, part payment or pay on arrival.
For the best flexibility, we recommend customers purchase Flex+.
Without Flex+, you won't be able to reschedule your booking.
If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid and you will not be entitled to a refund.To discuss rescheduling a booking please contact To discuss rescheduling a booking please contact our Customer Service Team
All our first time flyer experiences can be booked using our simple online booking system. You can Book Flights or buy Gift Vouchers.
We guarantee that you won't find cheaper prices elsewhere. If you do, we'll match those prices as part of our Price Guarantee.
If you'd like to speak to us about making a booking, please contact our friendly Customer Service team.
If you know you will be unable to take your flights, you can transfer them to another person so long as the flight takes place at the same time / date / location as the original booking. You do not need to notify iFLY of name changes before arrival.
Vouchers are fully transferable - you can give them to another person if you know you'll be unable to use the voucher.
iFLY cannot provide refunds on vouchers bought through third parties. In these circumstances, refunds are subject to the policies of the third party and we would advise you to make contact with them directly. If you have a third party voucher and have booked a date and time into the iFLY diary, you are bound by iFLY Terms & Conditions.
Late arrivals and no-shows will not be entitled to refunds under any circumstances, please refer to to our Terms & Conditions.
Our Customer Service Team are at their phones, ready to answer your questions and help you with your booking.
Did you know you can make bookings, check live availability, redeem all vouchers and see frequently asked questions all online?
If you still need to speak to us...
Our Customer Service Team opening hours are 10AM-9PM daily.
You can also email info. and we'll do our very best to respond as swiftly as we can. We're aiming to reply to all email enquiries within 48 hours.
During your flight session the driver of our wind tunnel will be taking snaps of you mid-flight. Don't forget to smile! All photos can be viewed immediately after your flights and they’re available to purchase in a number of formats.
You can also access your photos and videos online for a limited time only, following your flights. Please note, due to flyer's movements we cannot guarantee the perfect photo but we'll try our very best.
You can also share your photos for free on Facebook.
Find photos and videos from your flight session.
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