Please do not proceed with any purchase or voucher redemption until you have read, understood and accepted these terms and conditions.GeneraliFLY Canada ULC is the supplier of all experiences that appear on iflyworld.caYou are bound by the terms and conditions detailed.SafetyAll participants of an iFLY experience are required to report to Reception before flying, no later than the report time given on their booking confirmation details.Before flying, a ‘Declaration of Risk’ must be completed and all participants must undergo a safety briefing.You may fly if you: weigh less than 136kg/300lbs (contact us if you weigh between 114kg-136kg/250lbs-300lbs) / are 3 years of age or above (you must be able to comfortably wear one of our helmets) / are not pregnant / have not previously dislocated your shoulder / have no heart conditions / are not under the influence of alcohol or non-prescribed drugs / are not wearing a hard cast / have signed permission from a parent or guardian if under 18 years of age (adult need to be on site) / have signed our Declaration of Risk.Find out more about ‘who can fly’.All experiences require the wearing of safety equipment, this is mandatory and there are no exceptions.iFLY employ professional instructors, licensed by the International Bodyflight Association. They reserve the right to end an experience if they believe the participant may endanger themselves or other members of the public.iFLY is fully inclusive and welcomes disabled flyers. If any member of your group has specific requirements it is vital that we receive advance notice, before the day of your flights.Please contact us in advance if you have any questions or concerns about safety or the eligibility of participants.Packages & PricesThe prices displayed on iflyworld.ca are correct to the best of our knowledge and are maintained on a daily basis.All prices and packages, promotional or otherwise, may be removed or changed by iFLY at any time.The packages displayed on iflyworld.ca, unless otherwise stated, are for 1 person. E.G: Selecting 1 x 2 flights experience entitles a maximum of 1 person to enjoy the 2 flights featured as part of that experience.
Peak Periods and Flexible Schedules:
Peak periods are the flight sessions when demand is highest. This includes, but is not limited to, school holidays, public holidays, weekends, and possibly some weekday evenings. Special peak periods may also be designated during extraordinary events or celebrations. Outside of these times, the periods classified as "off-peak" are those when demand is generally lower, typically during daytime hours from Monday to Friday, excluding public holidays and special peak periods. Please note that peak periods are not fixed and may change without notice. Booking and reservations are always subject to availability for sessions offered by iFLY.Our regular rate "peak period" offers constitute our standard baseline pricing, valid at all times. All other offers, with discounted rates compared to the regular rate, are considered offers with possible restrictions for reservations (e.g : Monday to Friday only). This includes offers such as "off-peak", "promo", "Special", "Flash", among others, without limitation.
Flight DurationThe number of flights experienced will depend on the flight package purchased, but please be aware that each flight is typically about 60 seconds in length, often a bit longer, but never shorter than 50 seconds.Some of our more extensive flight experiences may involve 'double flights' - which are approximately 120 seconds in length.The freefall duration of a skydive from 12,000 feet (leaping from an aircraft) is around 40-45 seconds, so iFLY flight experiences represent a minimum of 1.5 times the freefall time of a real skydive.Merchandise, Photos & Video downloadsiFLY may offer a number of optional extras on the day of your experience, such as our clothing range, merchandise, photographs and video downloads. You can access your photos and videos online for a limited time onlyPlease note that although we will always do our very best, we can't guarantee the perfect photo of each and every flyer owing to the movement involved in indoor skydiving. As with all photography, if the subject's movements are particularly erratic for example, it can be challenging to obtain a great photo each and every time.Although extremely rare, our photography and video systems (as with all technology) are subject to unforeseen technical faults. Where there is an issue with our equipment that prevents us from producing such media, we will endeavour to notify customers immediately. Where such media has been pre-paid as an 'added extra', any credit will be limited to the specific value paid toward the video download/photo and not towards flight time.Other on the day 'Extras'iFLY may also be in a position to offer 'Repeat Flights' or the 'High Flight' experience (on the day only). These are strictly subject to availability and are not guaranteed.Please be aware that any such extras are not a 'standard' part of any experience, are offered at additional cost, and that the High Flight takes place within the flyer's allotted time.If you have any questions on Repeat Flights or the High Flight experience, we urge you to make contact with us in advance of your flights.Booking ConfirmationsStandard iFLY booking confirmations & voucher redemptions (for a fixed time, date & location) are delivered by email in the form of an e-ticket to the e-mail address submitted by the person making the booking.Be aware that some e-mail accounts may categorise our confirmations as unwanted or 'spam' e-mail.iFLY is not liable or responsible for any loss suffered as a result of an e-mail being blocked by web filters or firewalls.It is entirely the responsibility of the person making the booking to ensure that they (and all flyers in their group) have read and understood the booking confirmation and e-ticket prior to arrival. iFLY cannot be held responsible for those arriving incorrectly prepared for their flight experience.
Identification will be require upon check in
Voucher Purchases(a) DeliveryStandard iFLY voucher purchases are delivered by email in the form of an e-voucher to the email address submitted by the purchaser.Be aware that some email accounts may categorise our email confirmations as unwanted or 'spam' email.iFLY is not liable or responsible for any loss suffered as a result of an e-mail being blocked by web filters or firewalls.iFLY may also offer hard-copy, physical vouchers on-site or at certain events.(b) Voucher redemptionAll vouchers must be booked in online at https://iflyworld.ca or via our customer service team.Please do not arrive at a venue expecting to fly without first redeeming your voucher successfully. Voucher redemptions are not finalised until you have received an e-mail confirmation from iFLY, with an accompanying e-ticket.
You must bring your voucher(s) to fly at iFLY with you on the day, without them you will be unable to fly without further payment.
Please also see ‘Booking Confirmations’ above for further detail.(c) ValidityVouchers are issued with a clearly specified expiry date and all flights must be taken on or before that date. If your flight is not taken within this time you will lose the right to participate.It is not possible to make your booking before the expiry date and to fly after the expiry date. This applies regardless of whether your voucher was purchased from iFLY directly, via a Gift Voucher Company or via one of our Gift Experience Partners.You must bring your voucher(s) to fly at iFLY with you on the day, without them you will be unable to fly without further payment.iFLY does not offer voucher extensions and reserves the right to refuse participants who arrive without a valid, hard copy voucher - see also (f)(d) TransferAll vouchers are transferable to third parties and are valid as per the ‘voucher policy’ detailed herein.(e) Bring vouchers on the dayIf you have made your booking via a voucher redemption, you must bring an original hard-copy of the voucher itself for the corresponding value of the experience booked, on the day of your flights.If you have been issued an e-voucher (by iFLY directly, a Gift Voucher Company or by one of our Gift Experience Partners), you must print it and bring it with you on the day (black and white is fine). Showing an email or image of a voucher on a mobile device is not valid.Failure to produce a valid voucher on the day of your experience means that full payment will be required to cover the cost of the experience.This payment will be refunded on receipt of a valid voucher in the post alongside a completed ‘refund request form’ within 28 days of your experience date.The refunded payment will be less a 5% administration fee.(f) LossiFLY is unable to take responsibility if you lose or misplace your voucher, if it is stolen, or for any loss you may incur as a result of impersonation or identity fraud.(g) Recipients of VouchersPurchasers of vouchers acknowledge that intended recipients should meet the criteria to fly:Voucher recipients may fly if they: weigh less than 136kg/300lbs (contact us if you weigh between 114kg-136kg/ 250lbs-300lbs) / are 3 years of age or above (the intended recipient must be able to comfortably wear one of our helmets) / are not pregnant / do not have a history of shoulder dislocations / are not under the influence of alcohol or non-prescribed drugs / are not wearing a hard cast / have signed permission from a parent or guardian if under 18 years of age (adult need to be on site) / have signed our Declaration of Risk.If a voucher recipient does not meet the criteria listed, iFLY is unable to take responsibility. Where this is the case, see (d) Transfers. Alternatively, see the ‘Refund policy’ section on this page.AvailabilityiFLY Canada is typically open all day, 7 days a week, closing only on Christmas Day.Purchases and bookings made via iflyworld.ca and those of our approved Gift Experience Partners are valid for all tunnels.Bookings should be made as far in advance as possible especially during our busiest times, such as weekends and school/stat holidays.You should not make any travel or accommodation arrangements in connection with your iFLY experience until you have received your booking confirmation via e-mail - with a specified time, date and location.Duration and TimeThe booked flight time of your experience is a guide time only. We are unable to guarantee that you will commence your flights at the exact flight time detailed on your booking confirmation. However we endeavour to stick to these times rigidly.For the avoidance of any doubt, please simply ensure you arrive no later than the report time given on your confirmation details. A standard experience with iFLY lasts approximately 1 hour and we advise allowing at least 1.5 hours on-site. This is a guide only.If you are visiting iFLY as part of a group of more than 10, the time on-site may vary from the details provided above.Please contact us in advance if you have any questions or concerns about the length of your experience and time on site.Late Arrivals & No-showsPlease don't miss your flight. All our flights are manifested and we are not able to accommodate nor refund late arrivals and no-shows under any circumstances.Standard bookings are made with a fixed flight date and report time – all of which will be clearly communicated to you upon booking and via a confirmation e-mail with accompanying e-ticket.We urge you to treat a trip to iFLY as you would catching a flight or a train. If you are late we are unable to reschedule your flights. If you do not turn up for your booking we are unable to reschedule your flights. This is because we run a manifest that is designed to accommodate a mixture of pre-booked, walk-up, repeat and skydiver bookings. We also do not offer refunds for late arrivals and no-shows under any circumstances.We know this may lead to disappointment which is why we urge you to arrive in plenty of time. When you are flying, there is plenty to do ahead of flying.PLEASE do not forget that traffic can be very heavy during different parts of the day, allow plenty of time for travel. Rescheduling(a) First Time Flyers
Flex + option
If you know you will not be able to make your flights, you may reschedule as follows:
Where you have booked a group, team build or corporate experiences such as the Ultimate Exclusive Party Package, or a Team Taster Corporate Event, the aforementioned fees will apply per booking.If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid and you will not be entitled to a refund.To discuss rescheduling a booking please contact our Customer Service Team. You can also email the Team: info.calgary@iflyworld.com / info.montreal@iflyworld.com / info.oakville@iflyworld.com / info.whitby@iflyworld.com(b) Pro-Flyers, Returning Flyers & Flight Club MembersFor any Pro-Flyer, Skydiver and Returning Flyer booking, a minimum of 48 hours' notice (2 days) must be given in order to reschedule your flights.For reservations with 5 or more hours reserved, the cancelling policy is 7 days in advance to reschedule your flightsIf you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid and you will not be entitled to a refund.To discuss rescheduling a booking please contact our Customer Service Team. You can also email the Team for Canada: info.calgary@iflyworld.com / info.montreal@iflyworld.com / info.oakville@iflyworld.com / info.whitby@iflyworld.comDescriptions & ImagesAll descriptions on our website and in our marketing material are correct at the time of going to press. Descriptions may be updated throughout the year and experiences may change.iFLY Canada shall not be responsible for the descriptions and images of external websites and gift experience companies.Refund policyAll sales are final and non-refundable. If you know you will be unable to take your flights you can transfer them to another person, so long as the flight takes place at the same time / date / location as the original booking. You do not need to notify iFLY of name changes before arrival.Vouchers are fully transferable - you can give them to another person if you know you'll be unable to use the voucher. You do not need to notify iFLY of name changes.iFLY cannot provide refunds on vouchers bought through third parties. In these circumstances refunds are subject to the policies of the third party and we would advise you to make contact with them directly.Late arrivals and no-shows will not be entitled to refunds under any circumstances, please refer to 'Late Arrivals & No-shows' policy above.If iFLY cancelsiFLY reserves the right to cancel flights at short notice under any circumstances. You can be assured that this would usually only happen in the event of failure, unscheduled repairs, maintenance or anything outside of our control.In the event that iFLY does cancel your booking, is forced to close or reduce the number of people allowed onto the premises, we will contact you with as much advanced notice as possible. If you are affected by this, you may choose to (a) reschedule online free of charge at the next available time to suit you within the terms of the type of booking (ie: Anytime, off peak or a promotion, or (b) receive replacement vouchers for the same experience which may be used in the future via our online booking system.iFLY is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled experience.InsuranceiFLY holds valid public liability insurance and this is always available to view. Please contact us in advance if you wish to see it.Super-UsersSuper-Users are subject to additional T&C's in relation to the operation of their account. If you intend to become a Super-User account holder, please take a moment to review the specific T&C's.Super-User accounts are accessible only to those that have flown at iFLY on at least one occasion in the last 3 months (pro-flyers), or to skydivers.• Super-User accounts have unlimited validity and all Superuser Account holders are required to have an IBA Member profile - https://www.tunnelflight.com/• Once booked, tunnel time is fully transferable to other pro-flyers, but the named account holder MUST be present.• Re-sale of tunnel time or to facilitate coaching services is prohibited.• Cancellation and no-show policy for Super-User bookings: - Tunnel time cannot be cancelled and credited back to your account, nor is iFLY able to offer refunds for any reason. - In accordance with our standard policy for all skydivers and pro-flyers, a minimum of 72 hours’ notice (3 days) must be given to reschedule your flights. - In the event we do reschedule your flights within the 72 hours’ notice period, regardless of the amount of flight time, a charge will be applied. - If you fail to arrive for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid.• For all rescheduling enquiries and requests, please contact team iFLY on +1 (800) 604-3489; our Customer Service Team will be able to assist• If first time flyers are included on any visit with the intention of flying on your Super-User tunnel time (a) the account holder MUST be present and (b) an additional instruction fee of $10 per first time flyer will apply, to cover initial training. - You must notify us a minimum of 48 hours in advance of your flights if you wish for a first-time flyer to fly as part of a Super-User booking. Contact team iFLY on +1 (800) 640-3489 to organise this. - Please note, first time flyers must report to iFLY 45 Minutes before flight time briefing.• Although we will attempt to assist in providing in-flight rotations, we cannot guarantee it.• Super-User accounts may not be used against or in conjunction with any other promotion or offer.• Super-User accounts may not be used to pay for participation in an event specifically organised by iFLY, such as Scrambles or Flight Night.• Rates may change at any time. In the event of a change, your existing rates will be honoured until your account balance is exhausted, or 6-month period from the rate change has elapsed, whichever comes sooner.All coaching will be provided by iFLY Instructors, external coaching is welcomed providing this follows the iFLY Canada External Coaching Policy (2021) Personal PossessionsIt is the participant’s responsibility to ensure that they are in possession of their personal belongings following their experience. Although we provide lockers and take every care to ensure your items are kept safe, iFLY cannot be held responsible for any items lost at any of our locations and is unable to compensate under any circumstances.SpectatorsiFLY Canada operates free viewing galleries and spectators are welcome, within any Government guidelines and Fire Code. iFLY reserves the right to ask spectators to leave the premises if they fail to meet our expectations for conduct.Merchandise
All merchandise is offered subject to the availability of equipment, facilities and crew and there can be no guarantee that merchandise will be available on the day of your experience. All merchandise is provided at an additional charge and is in no way linked to the price of your experience. Prices of merchandise may vary throughout the year.By participating in an experience with us you acknowledge that certain factors are beyond the control of iFLY Indoor Skydiving Ltd and agree that neither iFLY Indoor Skydiving Ltd nor any associated Partner shall be liable should certain equipment associated with merchandise (such as cameras & recording equipment) not be working at the time of your experience.
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