If you know you will be unable to take your flights, you can transfer them to another person so long as the flight takes place at the same time / date / location as the original booking. You do not need to notify iFLY of name changes before arrival.
Vouchers are fully transferable - you can give them to another person if you know you'll be unable to use the voucher.
iFLY cannot provide refunds on vouchers bought through third parties. In these circumstances, refunds are subject to the policies of the third party and we would advise you to make contact with them directly. If you have a third party voucher and have booked a date and time into the iFLY diary, you are bound by iFLY Terms & Conditions.
Late arrivals and no-shows will not be entitled to refunds under any circumstances, please refer to to our Terms & Conditions.
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